Privacy Policy

This Privacy Policy explains how Work At Cloud Sdn Bhd (“the Company”, “we”, “our”, or “us”) collects, uses, and protects your personal information when you access or use AI@Suite (the “Service”), including all related web applications, modules, and integrations.

By using AI@Suite, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Service.

1. Information We Collect

We collect the following categories of information to provide, improve, and secure AI@Suite:

1.1. Information You Provide

• Account details (e.g., name, email, company name, contact number).
• Billing information when purchasing subscriptions or credits.
• Content you upload, input, or share through the Service (e.g., documents, forms, meeting transcripts, or other files).
• Support communications or feedback submitted via email.

1.2. Automatically Collected Information

When you access AI@Suite, we automatically collect:

• Device information (browser type, IP address, operating system).
• Usage data (login times, features used, duration of sessions).
• Diagnostic and performance logs for security and maintenance.

1.3. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain session continuity and security.
• Analyze usage patterns for performance improvement.

You can adjust cookie settings through your browser; however, disabling cookies may affect Service functionality.

2. How We Use Your Information

We use your data solely for the following purposes:

• To operate and maintain AI@Suite.
• To provide customer support and respond to inquiries.
• To process billing and credit transactions.
• To send service-related notifications and updates.
• To analyze usage for feature optimization and product improvements.
• To enforce compliance with our Terms of Use and applicable laws.

We do not sell or rent your personal information to third parties.

3. Data Sharing and Third-Party Access

We may share information only as necessary with:

• Service providers (e.g., payment processors, cloud hosting, analytics tools).
• Third-party AI model providers integrated into AI@Suite (e.g., large language models, translation APIs).
• Legal authorities when required by law, regulation, or legal process.

All third parties are bound by confidentiality and data protection obligations consistent with this Policy.

4. Data Security and Retention

We implement industry-standard security measures to protect your information against unauthorized access, disclosure, alteration, or destruction, including encryption, access control, and monitoring.

Data retention periods are determined based on:

• Legal or regulatory requirements.
• The duration necessary to provide the Service.
• Reasonable business needs (e.g., resolving disputes, audits).

You may request deletion of your account or data by contacting [email protected].

5. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or update your personal information.
• Request deletion or restrict processing of your data.
• Withdraw consent for non-essential data use.

To exercise these rights, please contact us via [email protected].

6. International Data Transfers

Your information may be stored or processed on servers located outside Malaysia. By using AI@Suite, you consent to such transfers, provided they ensure a comparable level of data protection as required under the Personal Data Protection Act (PDPA) 2010.

7. Data Usage

All information collected through or in connection with AI@Suite is governed by this Privacy Policy and related terms.

We use commercially reasonable efforts to maintain the security and integrity of AI@Suite and your content.

However, we are not responsible for unauthorized access or use unless caused by our gross negligence or willful misconduct.

For detailed handling of user data, please refer to the Input, Output, and Data Usage section of our Terms of Use.

8. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on our website with the “Last Updated” date. Continued use of AI@Suite after such updates constitutes acceptance of the revised Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact: